Online Game Complaints

With over 80% resolved complaints, ProSafeBet has your back!

Since the launch of the game complaint service, we have been providing independent and fast complaint resolution solutions between players and online games.

One of its core values is transparency, and it is the first affiliated website to provide users with an open complaint process.

There is no room for compromise when handling complaints. That's why our complaint decision is based on facts, relying on rock solid, indisputable, and clear evidence.

Things to Know Before Filing a Game Complaint

Running into trouble with a casino can be stressful; ProSafeBet is there to take a part of that stress away and help you right the wrong.

Step1

Before submitting an online game complaint, you should communicate as much as possible with the casino, including contacting the online game dispute team. Once you get stuck in the game, you can file a complaint with ProSafeBet.

Step2

Carefully read through ProSafeBet complaint guidelines. By adhering to our guidelines you can help us expedite the process, ensuring that we have enough grounds and information to intervene.

Read guidelines

Step3

If you have exhausted all dispute resolution channels related to the game and carefully read our guidelines, you are welcome to submit a complaint through our complaint form.

Submit complaint

Tip: Game reviews provide an overview of past and pending complaints regarding the game. Carefully reading these comments can give you a deeper understanding of the game's ProSafeBet records.

Our reviews are not only written by gaming experts, but also include unique Rank scores calculated through complex algorithms that consider multiple criteria, including the diversity of game deposit methods and withdrawal speeds, customer support responsiveness, and ProSafeBet history.

Explanation of Online Game Complaint Process

Every complaint goes through the same process before being resolved or closed. The following is the general process for ProSafeBet to handle complaints:

Investigation begins

You will hear back from us within two working days of submitting your complaint. We might have to ask for more details to understand your issue entirely.

Contact Game

Then, our dispute resolution team will continue to contact the game. If the game does not respond, we will use other means to solve your problem.

Solving your issue

We work with you and the game to ensure that your issues are satisfactorily resolved.

Please remember that game complaints can be complex, so patience is crucial. Dealing with game complaints takes time, which is why we have set up a notification system that allows you to monitor the status of complaints at any time. Once the game responds to the complaint, you will receive a notification of the result and have the opportunity to reply. Finally, please do not publicly discuss your complaint (such as in forums) until it is resolved or closed.

FAQ

What are “others' complaints” and why are they shown on the platform?

These are user-reported issues regarding casino apps, such as delayed withdrawals or unresponsive support. We display verified complaints to increase transparency and help users make informed choices.

How are these complaints verified before being published?

Each complaint is reviewed for validity. We cross-check submission details, seek responses from the relevant casino app, and only publish cases with sufficient evidence.

Can I trust the information in these complaints?

While all published complaints are verified, they represent individual experiences. We recommend reviewing multiple cases and the platform’s official response before forming conclusions.